Admin support for the salesforce

Admin support for the salesforce

  • Configuration of core Veeva CRM
  • Data Change Requests handling including uploads and updates
  • Territory and geographical allocation and management
  • Training of current users and new users
  • Data uploads, modifications and changes per request

Veeva CRM

  • Accounts maintenance (Adding new account; Changing account’s profile; Moving accounts between territories)
  • Training of new users
  • Participation in regional updates calls on regular basis.
  • New Modules deployments
  • Veeva functionality issues
  • Data issues (accounts disappearing, data etc.)

Helpdesk

  • Same day response to Sales Reps and Sales Managers
  • Defect handling
  • New user’s definition
  • Communicate with global helpdesk team